Help with deposits, KYC and bonuses
Play Pin-Up Casino India has no access to player accounts. For anything involving your balance, documents or bonuses, the operator's own support team is the only one that can help.
| Topic | Where to ask | Have ready |
|---|---|---|
| Deposit not credited | Live chat in the Pin-Up site or app | Transaction ID, amount, time, payment method |
| Withdrawal pending | Live chat, then email for follow-ups | Withdrawal ID, verification status |
| KYC documents | Support email or the Profile verification form | Clear scans of ID, address proof, card |
| Bonus not applied | Live chat | Bonus name, deposit details, promo code used |
| Login or password | Forgot-password link, then live chat | Registered phone number or email |
| Limits or self-exclusion | Account settings or support | The limit or break period you want |
For quick answers use live chat inside the site or app. Use email when you need to send documents or keep a paper trail – replies there are slower, typically within a day.
Protect yourself when asking for help
- Contact support only from inside the official site or app, never through links sent by strangers.
- Never share your password, OTP codes, UPI PIN or full card number – genuine support will not ask for them.
- Be wary of Telegram or WhatsApp accounts offering to 'speed up' withdrawals for a fee.
- Keep screenshots and transaction IDs until your issue is closed.
About the content on this site
If a page on play-pin-up-casino.in no longer matches the Pin-Up site – a changed bonus rule, a payment method that has gone, a broken link – it will be corrected at the next review. We do not offer account support, tips or bonus codes by message.
You can read more about how the guide is written on our About page.
If gambling is becoming a problem
Pin-Up support can apply limits, a break or self-exclusion to your account. For free and confidential advice, Gambling Therapy runs an international online service. Our responsible gaming page has more guidance.